Privacy Policy
LaNova Water LLC · Last updated August 30, 2026
LaNova Water LLC ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, and protect personal data when you visit our website or request our fractional wastewater treatment service and support.
Information We Collect
When you submit a request — a consultation inquiry, sample request, site visit booking, SDS request, quotation request, or jar-test booking — we collect the information you voluntarily provide: your name, organization, email address, phone number, plant type and process details, and any notes you include. If you complete a purchase through our store, the payment processor (Base44 Payments / Wix) collects billing and shipping information directly on its secure checkout page; we do not store full card details.
How We Use Your Information
We use the information you provide to respond to your inquiry, prepare quotations, schedule site visits and jar-test sessions, ship samples, send Safety Data Sheets and Technical Data Sheets, and deliver the fractional service and support you requested. We may also use your contact details to follow up on your request and, with your consent, to send relevant technical updates about wastewater treatment chemistry and process improvement.
How We Share Your Information
We do not sell, rent, or trade your personal data. We share information only with the service providers who help us operate — our payment processor, email delivery provider, and hosting platform — and only as necessary to fulfill your request. We may disclose information when required by law or to protect our rights and comply with legal process.
Data Retention
We retain your request records for as long as needed to provide our services and to meet legal, accounting, and reporting requirements. When your information is no longer needed, we delete it or de-identify it.
Data Security
We protect your personal data using reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You may request access to, correction of, or deletion of the personal data we hold about you. You may also opt out of receiving further communications at any time. To exercise any of these rights, contact us using the details below.
Children's Privacy
Our services are intended for businesses, municipalities, and industrial operators. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will promptly delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will revise the last-updated date at the top of this page. We encourage you to review this page periodically to stay informed.
Contact Us
If you have questions about this privacy policy or how we handle your personal data, reach out: